FAQ

Frequently Asked Questions

How can we trust the Titi Gift online store and flower shop?
The Titi Gift online store and flower shop has an electronic trust symbol, which is the most important element of assurance for online businesses in Iran. Additionally, store information such as address and contact number is listed on the website. How can I place my order on the Titi Gift website?
You can view the products, read the terms and conditions of delivery, and place your order without needing to coordinate with the support team. Select the approximate delivery date and time in the shopping cart and make the payment. To place an order, you must have an account on the site. During checkout, you will be asked to register or log in if you already have an account. Note that fields marked with an asterisk must be filled out. Can I place an order without registering or having an account on the Titi Gift website?
To place an order on the Titi Gift website, you must have an account. Go to the registration section to create one. With an account, tracking your orders will be much easier. Do I need to contact Titi Gift flower shop to confirm my order after placing it?
If your order is successfully placed, you will receive a confirmation email and SMS, and there’s no need to contact the support team. If necessary, our colleagues will reach out to you. Can I place my order over the phone?
On regular days without special occasions, you can place your order by phone or via WhatsApp using our contact numbers. During peak times and special occasions, orders must be placed by the customer through the website. How can I remove or add a product to my order cart?
A square checkbox is displayed next to the product image as the delete option. If using a mobile device, a "+" sign appears next to the product image; clicking it reveals the delete checkbox. Check the box and select "update cart" to remove the product. To add another product, select the option to add a new product to your cart. Can I pick up my purchased product in person?
No. We operate only online and deliver your orders to your desired time and location. Can I place an order on holidays or at midnight?
There are no time restrictions for placing orders. How can I track my order and stay informed about its status?
You will be notified of order confirmation and delivery via email and SMS. Can I change or cancel my order after placing it?
Based on the stated terms and conditions, it is possible to change or cancel your order. Can I send an order anonymously?
If the recipient should not know the sender's details, by default, no sender name is mentioned. If you do not wish to disclose your name, please note this in the comments section of the shopping cart. Is it possible to send a photo of the order?
We do our best to prepare and deliver your orders with the best quality and in line with the photos on the website. If possible, a photo of the order will be sent, but due to the high volume of orders, this is generally not feasible. Will the recipient's mobile number be contacted?
If you select the "contact recipient before delivery" option during order placement, coordination will be made before delivery. If this option is not selected and you indicate no contact should be made, the recipient’s number will only be contacted at the time of delivery if necessary. If I’ve placed and paid for an order and then want to change the gifts, flowers, or cake, what should I do?
For this matter, please contact support via the website’s online chat or WhatsApp. How can I view information about cakes, flowers, and other products of the Titi Gift online store and flower shop on my mobile?
You need to go to each product’s page to see details such as the size of the flower basket, types of flowers used, cake weight, etc. How can I select the same product twice in the Titi Gift online store?
When placing an order, next to the "add to cart" field, there is a box that defaults to the number 1. You can change this number to select more of the desired product. This option is also available in the cart and will be applied after updating the cart. Will an invoice or receipt be sent to the gift recipient with my order?
By default, no invoice or receipt is sent with the gifts to the recipient. During the COVID-19 period, how does the Titi Gift online store follow health protocols?
The Titi Gift online store follows all health protocols and delivers products in compliance with relevant guidelines. Nut, fruit, and other edible product baskets are properly packaged and sanitized. Cakes are also fully packaged and delivered with hygiene considerations. Flowers and indoor plants are kept in open air and sanitized as much as possible without damaging the flowers. Can I buy from the Titi Gift flower shop for someone else and have the order delivered to them?
Yes. You can order your desired product and have it delivered to the person of your choice at the address and time you specify. How many types of flower boxes do you have? Where can I see the models?
Several flower box samples with various decorations are prepared for your orders. From the main page menu, you can enter different flower categories, including the flower box category, and view the products. For which occasions is buying a flower box suitable?
The flower boxes prepared by the Titi Gift online flower shop are suitable for various occasions. With the wide range of models visible on the website, you can order flower boxes for birthdays, thank-yous, anniversaries, and more. Some flower box samples are also suitable for condolences and funeral orders. How can I order flower boxes, bouquets, baskets, and other categories?
In the flowers section, you can enter your desired category, view the samples, and place your order through the website.

Payment Methods

What are the payment methods?
Payments can be made via Iranian bank gateways, PayPal, or card-to-card transfers. The final order amount can be paid in IRR, EUR, or USD. How does the card-to-card payment method work?
At the bottom of the website, in the "important links" section, and then "payment methods," you can find the account number. Transfer the final order amount to this account. After the card-to-card payment, send the receipt photo along with your order number and full name via email to Info@titigift.com or the Titi Gift WhatsApp number (09222029138) for our colleagues to confirm your order after review. Can I place an order for friends and loved ones in Iran from abroad, and how is payment handled?
Yes, you can make payments in USD or EUR via PayPal. Payment via Iranian bank cards is also possible. The payment was deducted from my account, but why hasn’t the order been confirmed?
If payment was made via PayPal, final confirmation of payment and your order on the website may be delayed slightly. If there’s any issue, you can contact our support team.

Message with Order

Can I include a message with the gift?
During order placement, there is a field for the gift message where you can write your desired text. If possible, it will be printed; otherwise, it will be handwritten and included with the order. Where is the postcard placed in the package?
The gift message and postcard are beautifully and appropriately placed with your gift and delivered. Can I choose the postcard?
Simple yet elegant and stylish postcard samples are available. Based on the type of gift and occasion, we use a beautiful and suitable card for your order. How many words can be written in the gift message? What if the text is too long?
The maximum character count for the gift message is 200. If you have a longer text, send it via the store’s email or WhatsApp to the support team. What is the traditional wax seal, and is it available for other cities?
The traditional wax seal is exclusive to deliveries in Tehran and Karaj and is not available for other cities.

Delivery and Timing

Is it possible to deliver the order at a specific hour?
Deliveries in Tehran can be selected within a three-hour time slot during order placement. Do you deliver flowers and gifts on the same day as the order?
Yes, most flower samples can be delivered across Iran on the same day. If a product cannot be prepared and delivered on the same day, this is noted in the product description. Gifts and some cakes are generally delivered in Tehran on the same day. For other cities, delivery is via postal service from Tehran and takes 1 to 3 business days. Cakes for other cities must be ordered at least one day in advance. How long does it take to deliver flowers to Iran?
Delivery time varies based on your selection. Generally, most flower samples are ready for delivery about 2 or 3 hours after the order is placed. How can I be sure of the delivery date and time before placing an order?
You can place your order for the desired date and time. If there’s any issue, our colleagues will contact you. When will my order arrive?
It depends on your selection. Some flower samples are delivered about 3 hours after the order. Others, like wreaths, may take longer to prepare. Gifts are delivered based on the shipping details noted in each product’s description. If the recipient is not home, can the order be delivered on another day?
If the recipient is not available for delivery, the order will be returned. The cost of resending it will be your responsibility. Can I place an order for a few days or a month later?
You can select your desired date (day and month) during order placement. Is simultaneous delivery of flowers, cakes, and other gifts possible for Tehran or across Iran?
The Titi Gift online flower shop allows you to send flowers and gifts simultaneously across Iran to surprise your loved ones. In Tehran and Karaj, this is possible on the order day, about 4 to 5 hours later. For other cities, it’s better to place the order one or more days in advance. How many days in advance should I place an order for custom gifts on the Titi Gift website?
The time varies depending on the type of gift and whether the delivery location is Tehran or another city. Preparation and delivery times are noted in each product’s brief description. How is my order shipped?
Our shipping methods include courier or postal service. Is delivery to hospitals and medical centers possible?
Due to health protocols, entry to medical centers is not possible. With prior coordination, your order will be delivered to the recipient at the hospital entrance. Are orders delivered to all parts of Tehran?
Your orders are delivered to all areas of Tehran. Are flowers and gifts prepared and sent from the same city for other cities?
Flowers are prepared in the same city, but all gifts are sent from Tehran to our flower shop representatives in other cities. If flowers are included, both are sent simultaneously. How many days in advance should I order a cake?
Delivery time varies based on the cake type and delivery city. After selecting each cake, additional details are provided in the product description. For some cakes in Tehran, same-day delivery is possible.

Order Quality and Condition

Will the ordered flower be exactly like the picture?
Your order will be prepared as close as possible to the picture, with over 90% similarity. However, since flowers and plants are living things that may grow in various shapes, and flower arrangement is a handmade craft, minor differences may occur. Will natural flowers wilt during delivery?
Your flower order is shipped in a completely secure manner, ensuring no damage or wilting occurs during delivery. Are your flowers always fresh and high quality?
We strive to always use the best, highest quality, and freshest flowers for preparing orders. Does the Titi Gift online flower shop also sell artificial flowers?
No. The Titi Gift online flower shop only uses natural flowers and plants. What materials are the pots for indoor plants and flowers made of?
Generally, pots for indoor plants are made of ceramic or clay. Are the perfumes in the store authentic?
Yes. All women’s and men’s perfumes in the Titi Gift online store are authentic. Can the Titi Gift card be used at all ATMs?
The gift card can be used at all store POS devices and is issued by reputable banks such as Pasargad and Bank Shahr. To whom is the gift card PIN sent?
To prevent misuse or issues, the gift card PIN is provided to the orderer and is not sent with the gift card. Will chocolates and chocolate packages get damaged during shipping?
Chocolate boxes are delivered without issues in Tehran and Karaj. For other cities, chocolate boxes and packages are shipped via courier, ensuring faster and better delivery to the recipient. If I’m dissatisfied, can I get a refund?
Based on the stated terms and conditions, a refund is possible.

Shipping Costs

Is there a shipping fee for flowers and gifts?
Yes, there is a shipping fee. After selecting your desired product and delivery city, you can see the calculated shipping cost. How much is the shipping cost for flowers to Iran?
The shipping cost varies based on the product type and delivery city. After selecting the product and delivery city, the calculated shipping cost is visible in your cart. How is the shipping cost for eternal roses calculated?
Eternal roses are shipped in Tehran with regular costs, but for other cities, due to their delicacy and risk of damage, they are shipped via bus, which adds to the shipping cost.

Product Changes and Customization

Can I order a combination of different flowers or have the arrangement done to my taste?
For some flower samples, you can choose the size or number of stems. If you have a specific model or combination in mind, send us a photo of the sample, and we will prepare it if possible. Can I order a flower or gift not listed on the website?
If possible, it will be done. Is it possible to customize bouquets or baskets differently from the flowers on the site?
For most flowers, especially baskets, boxes, bouquets, and wreaths, this is possible. You need to coordinate with the Titi Gift flower shop support team one day in advance. Can I change the design and color of the wrapping paper for bouquets?
For most flowers, this is possible. You need to coordinate with the Titi Gift flower shop support team one day in advance. Can I change the pot for plants?
Indoor and rooted plants are generally sent in pots similar to the image or simple ceramic pots. If you want a specific pot type, contact support via WhatsApp or the website’s online chat for your request to be reviewed. Can I send a gift along with my order?
If possible, this can be done, but we take no responsibility for your package. Can I change the contents of edible baskets, fruit baskets, and health baskets?
To change the contents of edible baskets, fruit baskets, and other packages on the store’s site, you must coordinate with Titi Gift store support via WhatsApp one to two days before delivery. Do you have cheesecakes or cakes for two?
No. Can I order flowers at my desired price?
No, we only prepare and ship samples from the website or, if possible, your desired samples with pricing. Can I order a custom cake?
If possible and with coordination with the support team, this can be done. Is it possible to write a message on the cake? What are the limitations?
If possible, it will be done with a limit of three to four words on the cake or its tray.

Other Cities

Is it possible to order edible baskets, fruit baskets, and nuts for other cities?
Ordering and delivering fruit and edible baskets to other cities is not possible; these are only sent in Tehran and its suburbs. However, nut and dried fruit baskets can be ordered and shipped across Iran. Is shipping chocolates and Valentine’s packages to other cities possible?
Yes, this is possible, and orders must be placed two days in advance. Note that some gift and chocolate packages, due to their sensitivity and delicacy, are shipped via courier, which affects the shipping cost. Is it possible to order fancy or helium balloons for other cities?
No, this is only possible in Tehran. How much is the shipping cost for flowers and gifts to other cities?
Flowers such as baskets, bouquets, and boxes are shipped via regular courier, while larger flowers like inauguration flowers, wreaths, and funeral flowers are shipped via freight, with varying costs. If delivery is to cities far from our representatives across Iran, an additional shipping fee will be charged.